Orders & Returns

PURCHASES AND SHIPPING

The terms and conditions indicated below regulate the access and use of this website owned by COTADEX INSPIRATION S.L., whose registered office is Calle Provença 253, 2º2º, CP 08008, Barcelona with CIF B65570988, Telf: +34-933.687 .884 and contact email hola@otaduy.co

 

SHIPPING

 

Shipping costs and delivery times are as follows:

• Shipments to Peninsular Spain and the Balearic Islands: shipping costs included and estimated delivery time 1 week – 10 days.

• Shipments to the Canary Islands: cost of 50 euros shipping costs estimated delivery time 10-15 days

*Important: The taxes and/or tariffs corresponding to the place of destination will be borne by the buyer - both in the shipment and in the return.

• Shipments to countries of the European Union: cost of 25 euros shipping costs and estimated delivery time 2 weeks.

• Shipping to the United Kingdom: cost of 85 euros shipping costs and delivery time between 3-4 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return).

• Shipments to the United States and Canada: cost of 85 euros shipping costs and delivery time between 3-4 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return).

• Shipments to Japan and Hong-Kong: cost of 85 euros shipping costs and delivery time between 3-4 weeks.

*Important: The taxes and/or tariffs corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return)

• Shipping to other countries: check shipping availability at: hola@otaduy.co

 

The delivery dates are approximate, so OTADUY will not have any responsibility if for any reason the delivery cannot be made on the dates mentioned.

 

 

RETURNS & EXCHANGES

To proceed with the return contact: hola@otaduy.co

• OTADUY offers the customer the possibility of returning the order, during a period of fifteen (15) calendar days from the receipt of the order, using as reference the date that appears on the receipt from the carrier signed by the customer.

• Returns will not be accepted once the period set by OTADUY has passed.

• Costs and return management not included.

• The taxes and/or tariffs corresponding to the place of destination will be borne by the buyer - both in the shipment and in the return.

• OTADUY will not make any refund if the product has been unsealed, used or if it has suffered any damage and will be returned to the buyer.

• The refund will be made within a maximum period of fifteen (15) calendar days.

• Changes or refunds of: accessories, lingerie & masks are not accepted.

 

AVAILABILITY OF PRODUCTS

All orders are subject to the availability of products or raw materials. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

All our dresses are made to measure and customizable, for this reason the prices vary according to the design and modifications of each bride. To give you an idea, most of our designs range [it is an approximate range and can vary] between €1,700 and €3,000. We invite you to make an appointment at one of our showrooms, there they will give you an exact assessment of all the models you like. On the other hand, you will find designs available exclusively for sale online, which we encourage you to explore.

The first visit is a contact with the firm and our designs, we reserve an hour for you to be with your stylist and you can try in a personalized way. Remember that we reserve part of the showroom just for you, for this reason we ask you to attend your appointment on time. If you find it impossible to come, let us know please.

Unlike the atelier models, made entirely to measure, customizable and enjoying dressmaker tests, the garments in the online collection are made by size, and no adjustments or tests are made in the atelier, so the price is different .If you want to know the evaluations of the designs of our couture collections, do not hesitate to contact us.

In our ateliers and points of sale , as well as in our online shop

You can book your face-to-face appointment here

Taking your measurements at home is much easier than you think. Simply take a tape measure and, helped by our chart, take the following measurements: chest, waist and hips. Then find the size that best fits in our table. If you are between two sizes, we recommend that you choose the larger one. Need help? Send us an email to hola@otaduy.co or call us and we will gladly organize a video call to do it together.

For our couture designs we recommend that you visit us or our partner boutiques 6-8 months in advance for various reasons. First to live together this wonderful process with peace of mind. On the other hand, because as it is an artisanal process, we create a limited number of dresses per month. For our online designs, the estimated shipping will be between 10-15 days nationally, 15-20 days shipping to Europe and between 6 and 8 weeks international shipping, from the date of order for its preparation.